Who we are and how to contact us
Maison Laila operates a Moroccan modest-fashion website and storefront that allows browsing and ordering through the website and WhatsApp.
You can contact us on WhatsApp or by email at contact@maisonlaila.ma.
Information we collect
We may collect information you provide directly or that is generated when you use our services, including:
- Name, phone number, city, and delivery details when ordering or coordinating delivery
- Order information: selected products, size, color, quantity, notes, and order reference
- Messages and content you send through contact forms, WhatsApp, or customer support
- Language preference and campaign attribution signals where available
- Device/browser technical information, IP-related network information, and cookies or similar technologies used for analytics and advertising
Purposes of processing
We use information for the following purposes:
- Fulfilling orders, delivery coordination, and customer service
- Checking availability, inventory management, and fraud or abuse prevention
- Analytics and improving the website and services
- Marketing attribution and campaign measurement when advertising tools are enabled
- Legal and accounting compliance where required
WhatsApp and Meta integrations
Order and support conversations may take place on WhatsApp. When you use WhatsApp or related Meta products, some data is also subject to Meta/WhatsApp policies.
We may use the Meta Pixel or similar tools on the website to measure and improve advertising performance when those tools are enabled.
Service providers
We may process data through service providers that help us operate the website, orders, and support, based on what is actually used in our current systems. Examples include Supabase (database, storage/sessions), Vercel (hosting), analytics and advertising tools such as Google Analytics, Meta Pixel, and TikTok Pixel when enabled, and Meta/WhatsApp for messaging.
We may share necessary information with delivery companies or fulfillment partners to deliver your order. We do not sell your personal data.
Data retention
We retain personal data for as long as needed for the purposes above, including order fulfillment, support, accounting, fraud prevention, and legal compliance, and then delete or anonymize it when there is no longer a reasonable need to keep it.
Security
We take reasonable technical and organizational measures to protect personal data. However, no method of transmission or storage over the internet can be guaranteed as absolutely secure.
Your rights
Subject to applicable law, you may have the right to request access to, correction of, or deletion of your data, to object to certain processing, or to withdraw consent where processing is based on consent.
You can submit a request by WhatsApp or email. We may ask for information to verify your identity before responding.
International processing
Some service providers may operate outside Morocco. When that happens, your data may be processed in other countries with appropriate measures where reasonably available under the provider’s practices and related agreements.
Children’s privacy
Our services are intended for adult customers and are not directed at children. If you believe we collected a child’s data unintentionally, please contact us so we can delete it where appropriate.
Policy updates
We may update this policy from time to time. We will post the updated version on this page with a “Last updated” date. Continued use of the services after an update means you should review the version then in effect.
Contact for privacy requests
For privacy requests or questions about this policy, email contact@maisonlaila.ma or contact us on WhatsApp using Maison Laila’s official number shown on the website.